Payment and Refund Policy

Last Updated

04 November 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses, training modules, live workshops, and related digital resources offered through dailynzo. It covers professional development content focused on live television production, including studio equipment integration, dynamic camera techniques, acoustic optimization, lighting setups, and reliable production processes for news programs, interviews, and live shows. The policy governs transactions made by individuals and organisations based in the United Kingdom and explains how payments are processed and when refunds may be available.

Prices, Currencies, Taxes, and Any Additional Charges

All prices on the site are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable. Additional charges may arise for optional extras such as extended access periods, certification documents, or live session recordings. Any such charges are clearly shown before payment is authorised. Currency conversion fees applied by your card issuer are outside the control of dailynzo.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, bank transfers, and approved digital wallets. Payment is authorised at the point of purchase through secure third-party gateways that comply with PCI DSS standards. dailynzo does not store full card details. Authorisation confirms sufficient funds and may place a temporary hold on the amount until the transaction completes.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed once you receive an order confirmation email following successful payment. This email contains details of the purchased course, access instructions, and a summary of terms. Until this confirmation is sent, no binding agreement exists. Bookings for live sessions are subject to availability and are confirmed separately.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, most consumers have a 14-day cooling-off period from the date of purchase. During this period you may cancel without giving a reason. The right to cancel ends once you begin downloading or streaming digital content, unless you expressly consent to immediate access and acknowledge that this waives the cancellation right.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available within the cooling-off period if no substantial content has been accessed. Exclusions include completed live workshops, customised training packages, and promotional bundles where the discount was conditional on non-refundable terms. Digital downloads and course progress beyond the first module are generally non-refundable once accessed.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact info@nfts.co.uk with your order number, full name, and a brief explanation. Include the date of purchase and any relevant transaction reference. Requests must be submitted in writing via email or the contact form on the site. Incomplete requests will be returned for additional information.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Requests are reviewed within ten working days. You will receive written notification of approval or rejection, including reasons if declined. If approved, the refund amount and expected processing timeline are confirmed. Rejected requests may be appealed once with additional supporting evidence.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Credit or debit card refunds typically appear within five to ten working days, while bank transfers may take up to fourteen days. Processing begins once the decision is communicated to you.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital course content is treated as immediate performance. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers carry the same refund rules unless stated otherwise at purchase. Live production workshops follow separate attendance terms detailed at booking.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be retried with valid details. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated as disputes and may result in account suspension pending resolution. Suspected fraudulent activity leads to immediate cancellation and reporting to relevant authorities.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. These rights cannot be limited by contract. If any term conflicts with mandatory law, the law prevails.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy contact info@nfts.co.uk or use the form on the Contacts page. dailynzo may update the policy to reflect legal changes. The current version date appears at the top of this page. Previous versions are available on request.